I just added another couple of responses to a post on OrangePolitics, talking about getting feedback from people within their comfort zone, not ours. I have written about this before, also on OrangePolitics.
I believe creative citizen engagement to be crucial with respect to creating a process that fully engages communities with the notion of citizen design of policing. But it has wider implications, too. The latest OrangePolitics post and comments are worth reading in their entirety.
Citizen Design of Policing 